Mostbet Privacy Policy

Mostbet collects personal data to deliver its services effectively and in compliance with applicable legal requirements. This section outlines what information is collected, how it is safeguarded, and the rights available to users.

The following categories of personal data may be collected during registration, account usage, and transactions:

• Full name and date of birth;
• Contact details such as email address and phone number;
• Government-issued identification documents for identity verification;
• Financial details including payment method information;
• Device identifiers, IP addresses, and browsing activity on the platform;
• Geolocation data where permitted.

Personal information is collected to:

• Verify user identity and age in accordance with legal requirements;
• Process deposits, withdrawals, and other financial transactions;
• Deliver account-related services and customer support;
• Comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations;
• Detect and prevent fraud, abuse, or unauthorised access.

Personal data collected by the platform is used strictly for defined, lawful purposes. All processing activities are carried out transparently and in line with applicable regulations.

Purposes of data use:

• Account management. Data is used to create, maintain, and administer user accounts, including identity verification and access control;
• Transaction processing. Financial information is used to process deposits, withdrawals, and betting transactions accurately and securely;
• Service improvement. Usage data and feedback are analysed to enhance platform features, resolve technical issues, and improve the overall user experience;
• Marketing communications. Where users have provided consent, data may be used to send promotional offers, updates, and personalised recommendations. Users may opt out at any time;
• Analytics. Aggregated and anonymised data is used to understand user behaviour, monitor platform performance, and support business decisions;
• Regulatory compliance. Data is processed as required to meet legal obligations, including AML checks, KYC procedures, reporting requirements, and responses to lawful authority requests.

All data use is governed by the following principles:

• Processing is carried out only where a valid legal basis exists;
• Data is used only for the purposes for which it was collected;
• Only data that is necessary for the stated purpose is collected and retained;
• Reasonable steps are taken to keep data accurate and up to date;
• Users are informed of how their data is used through this document and related communications.

Users have the right to access, review, update, and request deletion of their personal data held by the platform.

Users may submit a request to access or update their personal information by contacting the customer support team through the designated channels available on the platform. Requests will be processed within a reasonable timeframe, subject to identity verification requirements.

If a user believes that personal data held on record is inaccurate, incomplete, or outdated, they may request a correction. Supporting documentation may be required to process such a request. Corrections will be applied promptly once the request is verified.

Users may request the deletion of their personal data. However, certain information may be retained where required by law, including records necessary for regulatory compliance, dispute resolution, or fraud prevention. Users will be informed of any retention obligations that apply to their deletion request.

The platform is intended solely for users who are 18 years of age or older. Access by minors is strictly prohibited.

While the platform takes reasonable steps to prevent access by minors, it is not technically possible to verify the age of every visitor without the submission of valid identification documents. Users are required to provide accurate date-of-birth information during registration, and identity verification procedures are in place to confirm eligibility.

If a parent or legal guardian believes that a minor has registered on the platform or has submitted personal data without appropriate authorisation, they may contact the support team to request the immediate deletion of that information. Upon verification of the request, all relevant personal data associated with the minor’s account will be permanently removed from the system.

The platform uses cookies and similar tracking technologies to operate effectively and improve the experience for users.

Cookies on the platform are used for the following purposes:

• To collect data on user interactions, traffic sources, and overall platform usage;
• To understand how users navigate the platform and identify patterns that inform improvements;
• To tailor the platform experience based on user preferences, language settings, and account activity;
• To identify technical issues, test new features, and optimise platform performance.

Users may configure their browser settings to refuse cookies or to be notified when a cookie is set. Please note that disabling certain cookies may affect the functionality of some platform features.

The platform may contain links to third-party websites that are not operated or controlled by Mostbet.

Each third-party website operates under its own privacy policy and data handling practices. Mostbet has no control over and accepts no responsibility for the content, privacy practices, or data collection activities of any external website.